Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Delivery
How much is shipping?
UK Standard: £3.5 or free on orders over £100
UK Next Day: £4.5
EU: £10 flat rate
USA: $44 flat rate including duties and tarrifs
For more information, read here.
How long does delivery take?
All orders are processed within 1–2 working days.
UK
Standard delivery takes 2–4 working days after dispatch.
Next Day delivery arrives the next working day when ordered before the cut-off time.
EU
Delivery typically takes 3–5 working days after dispatch.
USA
Delivery typically takes 6–7 working days after dispatch.
ROW
Delivery typically takes 6–7 working days after dispatch.
Please note that delivery times may vary during busy periods or due to customs clearance for international orders.
Will I pay duties & taxes?
UK: No duties or taxes apply.
USA: Duties and taxes are included in the shipping price, so you won’t be charged anything on delivery.
EU & Rest of World: Duties and taxes vary by country. Please check your local customs rules.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of the delivery date. Simply contact us to initiate a return and we’ll provide the next steps.
Returned items must be unused, in their original condition and packaging. Once received and inspected, eligible items will be refunded to the original payment method.
Please note that return shipping costs are not covered. We strongly recommend using a tracked service, as we’re unable to accept responsibility for returns that are lost in transit. Using a tracked service also provides insurance through the courier.
For more information, read here.
How do I initiate a return?
- Contact us at returns@oreaeyewear.com within 14 days of receiving your order, including your order number and return request.
- Receive returns details - our team will share the returns address and next steps via email.
- Re-pack your item in its original box with all packaging, exactly as received.
- Send your return to the specified address within 7 days of receiving the returns details.
- Refund processing - once your return is received and inspected, we’ll issue a refund within 3–5 business days, provided the item meets our returns criteria.
Please note that return shipping costs are not covered. We strongly recommend using a tracked service, as we’re unable to accept responsibility for returns lost in transit. Tracked shipping also provides insurance through the courier.
How much do returns cost?
All returns are at the expense of the customer.
We strongly recommend using a tracked service, as we’re unable to accept responsibility for returns lost in transit.
Do you offer exchanges?
At the moment, we don’t offer direct exchanges. If you’d like a different style or colour, simply return your order for a refund and place a new order.
Product
What materials are used in your sunglasses?
Each pair of OREA sunglasses is crafted from premium cellulose acetate, chosen for its durability, weight, and luxurious feel. Our frames are built with stainless steel hardware and hinges for long-lasting strength and smooth movement.
We use premium lenses with 100% UV protection, offering clarity, colour accuracy, and a premium finish compared to standard plastic lenses.
Every material is selected to ensure your sunglasses feel substantial, look refined, and last for years.
Do your lenses offer 100% UV protection?
All of our lenses offer 100% protection against UVA and UVB rays.
Do you offer prescription lenses?
Not at the moment. All OREA sunglasses come with our non-prescription lenses. However, most local opticians are able to fit prescription lenses into our acetate frames if you need them.
Do you offer a warranty?
Yes — every pair of OREA sunglasses comes with a 2-year warranty. This covers any manufacturing or material defects, including issues with hinges, frames, or lenses that occur under normal use.
We don’t believe in disposable eyewear. If something isn’t right, we’ll repair or replace your pair to make sure you’re fully satisfied.
If you ever need help with a warranty claim, just contact our support team and we’ll take care of the rest.
What's the difference between OREA and cheaper sunglasses?
OREA sunglasses are made to last — we use premium materials that you won’t find in cheap, lightweight frames. Every pair is crafted from high-quality acetate, giving them a heavier, more substantial feel that sits comfortably and holds its shape over time. Our frames are built with stainless steel hinges for smooth movement and long-term durability, not the flimsy hardware used in fast-fashion eyewear.
For clarity and protection, we use premium lenses with 100% UV protection, offering sharper optical quality and a more premium finish than basic plastic lenses.
In short: OREA feels heavier, sturdier, and more premium — because it is. Our sunglasses are designed with higher-quality materials and craftsmanship that you can see and feel.
Discount
Do you offer any discount codes?
We keep our pricing fair year-round. However, we occasionally offer exclusive discounts to our community through our newsletter.
Sign up to our email list to be the first to hear about launches, early access, and special offers - and receive 10% off your first order.
Contact
Still have questions? We're happy to help! Please email us at info@oreaeyewear.com and we will get back to you within 24 hours.